Privacy Policy for Solar Pulse

Last Updated: April 13, 2026

Your privacy is important to us. This Privacy Policy explains how information is collected, used, and protected when you use the Solar Pulse mobile application, powered by Dehlsen Energy.

1. Information We Collect

a. Login Information

• Email Address: Collected for OTP-based authentication and account management.
• Mobile Phone Number: Collected for OTP verification and essential service communications.
• Full Name: Used to identify your account and service records.

b. Service & Task Information

• Precise Location: We collect physical addresses and precise location details provided by you to facilitate on-site solar maintenance, cleaning, and technical inspections.
• Service Details: Information regarding your solar system status (e.g., solar cleaning, low generation issues, system not working) to provide accurate maintenance services.
• Referral Data: Information provided for solar installation referrals and tracking reward eligibility.

c. Automatically Collected Information

• Device Details: Device model, operating system, and unique identifiers.
• Usage & Performance: App usage patterns, IP address, crash reports, and performance diagnostics to ensure app stability.

2. How We Use Information

The collected information is used to:

• Authenticate users using OTP-based login.
• Create and manage user accounts.
• Process and manage service bookings.
• Assign and track tasks and maintenance progress.
• Verify referrals and reward eligibility.
• Communicate service updates, task notifications, and technical alerts.
• Improve app performance, reliability, and the overall user experience.

3. Third-Party Services

To provide a premium experience, we use trusted third-party services including:

• Google Firebase: For authentication, database management, and cloud messaging.
• Google Analytics: To monitor app performance and user trends.

4. Data Sharing

We do not sell, rent, or trade personal data including names, phone numbers, or email addresses. Data may be shared only:

• For service coordination and operational purposes with authorized technicians.
• With trusted service providers necessary to operate the App.
• To comply with legal obligations or lawful requests from authorities.

5. Data Security

We use industry-standard technical and administrative measures to protect user data. However, no digital system can be guaranteed to be 100% secure.

6. Data Retention

User information is retained only for as long as necessary to:

• Provide requested services.
• Verify tasks, referrals, and rewards.
• Meet legal, regulatory, or operational requirements.

7. Children's Privacy

This App is intended for users 16 years of age and above. We do not knowingly collect personal information from individuals under the age of 16.

8. User Rights & Data Deletion

Users have the right to request correction of their personal information or stop using the App at any time.

• Account Deletion: You have the right to request the permanent deletion of your account and all associated profile, booking, and referral data.
• Request Method: Account deletion requests can be made via our official Account Deletion Request Form or by using the contact details below.

9. Contact Information

For any questions or requests related to this Privacy Policy, please contact:

📧 Email: care@dehlsenenergy.com